Our platform provides premium artisan bouquet delivery services, featuring handcrafted floral arrangements created by professional florists. Each bouquet is uniquely designed using fresh, high-quality flowers sourced from trusted suppliers. We specialize in custom arrangements for various occasions including weddings, anniversaries, corporate events, and personal celebrations.
Users must provide accurate delivery information including complete addresses, contact numbers, and specific delivery instructions. You are responsible for ensuring someone is available to receive the bouquet during the specified delivery window. False or incomplete information may result in delivery delays or additional charges.
Delivery services are subject to geographical limitations and weather conditions. We reserve the right to substitute flowers of equal or greater value when specific varieties are unavailable due to seasonal constraints or supply issues. Same-day delivery requests are subject to availability and may incur additional fees.
We do not guarantee delivery to remote locations, construction sites, or areas deemed unsafe by our delivery team. Special delivery requests such as specific time slots or multiple delivery attempts may result in additional charges.
All floral designs, arrangements, photographs, and creative concepts displayed on our platform are proprietary intellectual property. Users may not reproduce, distribute, or use our designs for commercial purposes without explicit written permission. Our brand name, logo, and marketing materials are protected by trademark laws.
Customer photographs of our products may be used for promotional purposes unless explicitly requested otherwise. We respect your privacy and will not use personal information beyond the scope of service delivery and marketing communications.
All prices are clearly displayed and include applicable taxes unless otherwise specified. Payment is required at the time of order placement. We accept major credit cards, debit cards, and digital payment methods. Pricing is subject to change based on seasonal availability and market conditions.
Refunds are processed according to our refund policy, typically within 5-7 business days. Cancellation requests must be submitted at least 2 hours before scheduled delivery for same-day orders, or 24 hours for advance orders.
Our liability is limited to the purchase price of the bouquet. We are not responsible for consequential damages, emotional distress, or indirect losses resulting from delivery delays, product substitutions, or service interruptions. Fresh flowers are perishable products, and their lifespan depends on care and environmental conditions.
We maintain comprehensive insurance coverage but exclude liability for damages caused by recipient negligence, extreme weather conditions, or circumstances beyond our reasonable control. Force majeure events including natural disasters, strikes, or government restrictions may affect service delivery.
We guarantee the freshness and quality of our bouquets upon delivery. If you are unsatisfied with your order, please document the issue with photographs and report within 24 hours of delivery. We will investigate all complaints and provide appropriate remedies including replacement, refund, or store credit.
Any disputes arising from these terms will be resolved through binding arbitration rather than court proceedings. Both parties agree to attempt good-faith resolution through direct communication before initiating formal dispute procedures. Arbitration will be conducted by a qualified neutral arbitrator in accordance with established commercial arbitration rules.
These terms are governed by applicable local laws. If any provision is deemed unenforceable, the remaining terms shall continue in full effect. We reserve the right to modify these terms with reasonable notice to users.
We collect and process personal information solely for service delivery purposes. Customer data is protected using industry-standard security measures and will not be shared with third parties except as necessary for order fulfillment. Users have the right to request data deletion or modification in accordance with privacy regulations.