Privacy Policy

1. Information We Collect

We collect various types of information to provide you with exceptional floral delivery services and personalized experiences.

Personal Information

• Full name and contact details (phone number, email address)
• Delivery addresses for both sender and recipient
• Payment information and billing details
• Special delivery instructions and preferences
• Communication history and service feedback

Technical Information

• IP address and device identifiers
• Browser type and operating system
• Website usage patterns and navigation data
• Cookies and similar tracking technologies

2. How We Use Your Information

Your information enables us to deliver beautiful, handcrafted bouquets and maintain the highest service standards.

3. Data Protection & Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order information is typically retained for seven years for accounting and legal purposes.

4. Your Rights Under GDPR

As a data subject, you have comprehensive rights regarding your personal information under the General Data Protection Regulation.

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your information
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Oppose processing based on legitimate interests
• Right to Withdraw Consent: Revoke consent for marketing communications

5. Data Sharing & Third Parties

We may share your information with trusted partners who assist in delivering our services, always under strict confidentiality agreements.

Service Providers

• Payment processors for secure transaction handling
• Delivery partners for order fulfillment
• Cloud storage providers for data management
• Marketing platforms for communication services

We never sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience and provide personalized services.

Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us improve website performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Deliver relevant advertisements (with consent)

You can manage cookie preferences through your browser settings or our cookie consent banner.

7. International Data Transfers

When we transfer your data outside the European Economic Area, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms under GDPR.

8. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes through email or prominent website notices before the changes take effect.

10. Exercising Your Rights

To exercise any of your privacy rights or if you have questions about this policy, please contact our Data Protection Officer. We will respond to your request within one month, though this may be extended in complex cases.